Payment Methods

To protect your interest, please avoid passing cash or transferring funds (e.g. via bank transfer, PPS, billing payment, etc) to your licensed insurance intermediary when making your payments. The following are important notes about payment arrangement for your reference: 

1. Only the premium or other policy fees paid by policyowner, assignee, insured or beneficiary will be accepted.

2. Third party payment is not allowed unless the payor is a member of designated group of third party (i.e. spouse / child / parent / sibling / grandparent and grandchild of the proposer / policyowner), and the payment must be submitted together with a “Premium Payment Declaration Form” duly signed and filled by the policyowner and the payor. The Company reserves the right to obtain proof of payment and / or identity / relationship proof.  

3. If the payment is not made by policyowner and the payment amount is HKD 50,000 / USD 6,250 (or in equivalent currency) or above, please submit a copy of payor’s identity document.

4. If the payment amount paid by beneficiary or designated group of third party payor is HKD 500,000 / USD 62,500 (or in equivalent currency) or above, please submit a copy of relationship proof such as marriage certificate / birth certificate / household register between the beneficiary / designated group of third payor and the policyowner.

5. For payment of an individual policy arranged by a company local cheque / local cashier order / bank account transfer or telegraphic transfer payment / chats payment which is remitted from a company account, the company must be solely owned by the proposer / policyowner or insured. Together with the payment, policyowner should provide:

1. a copy of Business Registration Certificate or Certificate of Incorporation; and
2. a copy of latest Annual Return.

6. If the company is not solely owned by the policyowner / insured, the policyowner should also provide:

1. Memorandum and Articles of Association;
2. Resolution of the Board of Directors on the payment;
3. Specimens of directors' signatures;
4. Director’s declaration on the company's ownership chart to indicate the identities of ultimate shareholders together with shareholder's company name and place of incorporation(if any shareholder is a legal entity);
5. Identity information of all shareholders having the right to exercise or controlling the exercise of more than 25% of the company's voting rights (or owning more than 25% of the company’s share capital including (a) name; (b) date of birth; (c) nationality; (d) type of identity document; (e) place of issuing identity document; and (f) identity document number);
6. Copies of all directors' identity documents; and
7. Proof of residential address of all shareholders having the right to exercise or controlling the exercise of 25% or more than 25% of the company's voting rights or owning more than 25% of the company’s share capital. (Note: If the company is a foreign-registered company, all the said documents should be certified by a lawyer or a certified public accountant.)

7. Only payment made in HKD or policy currency will be accepted. For USD and CNY policies, the premium payment should be settled in HKD / USD or HKD / CNY respectively, subject to the exchange rate prevailing on the date of deposit announced by the Tahoe Life. Details please refer to our company website  www.tahoelife.com.hk/tl/en/customer_supports/exchange_rates. For HKD policy, the premium should be settled by cash or cheque in HKD only.

8. We reserve the right to request the policyowner / assignee to provide proof for source of fund / source of wealth.

Should you have any enquiries, please contact your licensed insurance intermediary or our Customer Service Hotline at (852) 3767 8777.

Kindly arrange the payment to us directly using one of the methods listed below:

BY AUTOPAY

By completing and returning the “Direct Debit Authorisation Form”, the renewal premium and levy will be debited from your designated Hong Kong bank account. If you have any enquiries or would like to obtain the form, please visit any branch of Dah Sing Bank^#, or contact your licensed insurance intermediary. You can download the form from our company website at  www.tahoelife.com.hk. Kindly check payment records from your bank statement or bankbook as no official receipt will be issued.

^#Only applicable to the policies of Dah Sing Bank’s customers. For other customers, please contact your licensed insurance intermediary or our Customer Service Hotline.

 

BY CHEQUE

The cheque should be crossed and made payable to “Tahoe Life Insurance Company Limited” and mailed with the premium notice to our office (Policy Administration Department, 19/F, 1111 King’s Road, Taikoo Shing, Hong Kong). Please write down the policy number and name of policyowner on the back page of the cheque. Post-dated cheque will not accepted.

 

PAY AT DAH SING BANK, LIMITED “DSB”

You can make payments for premium, levy or other policy fees in person by cash¹, local cheque²/ local cashier order / bank draft³ or bank account transfer at any DSB branch with the premium notice. If it is a third party payment (i.e. the payor / purchaser is NOT policyowner / assignee / insured / beneficiary), please provide the “Premium Payment Declaration Form” duly signed and filled by the policyowner and the payer at the same time. (For branch locations, please call (852) 2828 8000 or visit DSB website at www.dahsing.com.)

Remarks:

1. Bank’s staff shall verify depositor’s identity document. Maximum cash payment is HKD120,000 (or in equivalent currency) per transaction.
2. Only crossed cheque made payable to “Tahoe Life Insurance Company Limited” will be accepted.
3. If the payment is settled by local cashier order / bank draft, relevant supporting documents for the source of funds must be provided (e.g. bank receipt or bank endorsement on the back of the cashier order / bank draft showing the name of the purchaser of the cashier order / bank draft to confirm that the cashier order / bank draft was issued via the bank account of the policyowner / assignee / insured / beneficiary.

 

The following payment methods are only applicable for the policy number with 10-digit numeric policy number and the policyowner holding a DSB account. There are not applicable to the policy number starting with 888 or 988 and not applicable for paying  lump sum investment / unscheduled contribution. It takes at least three working days to process using this payment method.

 

DSB PHONE BANKING

You can make payments for premium, levy or other policy fees by calling the DSB Phone Banking Service at (852) 2828 8168 for registration. Please refer to the following instructions:

DSB Phone Banking user ID and personal identification number (PIN)

Tahoe Life’s merchant code “12”

key in 10-digit numeric policy number

payment amount

Notes:

• Only applicable for the policy number with 10-digit numeric policy number and the policyowner holding a DSB account. There are not applicable to the policy number starting with 888 or 988 and not applicable for paying lump sum investment / unscheduled contribution.
• It takes at least three working days to process using this payment method. 

 

DSB ATM

By using your FlexiMoney Card of Dah Sing Bank, you can settle payments for premium, levy or other policy fees through Dah Sing Bank / “Jetco” ATM. Please refer to the following instructions:

personal identity number (PIN) of your ATM card

choose your bank account

choose “Transfer”

select “Account in other bank”

key in 10-digit numeric policy number

key in payment amount

collect customer advice

Notes:

• Only applicable for the policy number with 10-digit numeric policy number and the policyowner holding a DSB account. There are not applicable to the policy number starting with 888 or 988 and not applicable for paying lump sum investment / unscheduled contribution.
• It takes at least three working days to process using this payment method. 

 

DSB “PAYEASY” SERVICE

You can make payments for premium, levy or other policy fees by using the “PayEasy Bill Payment” service of DSB e-Banking Service at DSB website www.dahsing.com. Please refer to the following instructions:

login Internet Banking
internet banking user ID and password
choose “PayEasy Bill Payment”
select “Add New Bill” (If you have already registered before, please go to “Pay Bill”)
Merchant Category	Insurance Or Pension Services
Merchant Name	Tahoe Life Insurance Company Limited
Bill Type	01-Premium
key in 10-digit numeric policy number
select “Pay Bill”
select debit account
set up payment schedule and payment amount

Notes:

• Only applicable for the policy number with 10-digit numeric policy number and the policyowner holding a DSB account. There are not applicable to the policy number starting with 888 or 988 and not applicable for paying lump sum investment / unscheduled contribution.
• It takes at least three working days to process using this payment method.

 

 

PLEASE PAY SMART “PPS”

You can make payments for premium, levy or other policy fees with PPS Terminal. Please follow the below instructions: (For enquiry please call PPS hotline (852) 2311 9876.) 

call 18031 or visit PPS website at www.ppshk.com

enter PPS access code

merchant code “9123”

key in 10-digit numeric policy number

bill type “1 for Premium Payment”

payment amount

Notes:

• Not applicable for loan repayment and paying lump sum investment / unscheduled contribution.
• It takes at least two working days to process using this payment method. 

 

TELEGRAPHIC TRANSFER

You can make payments for premium through telegraphic transfer from your designated bank account (it is applicable for the settlement of the renewal premium, levy and loan repayment only) by providing all necessary information, including:

1. Remitter name and address
2. Policy number and name of policyowner (please specify type of payment)
3. Beneficiary name: “Tahoe Life Insurance Company Limited”
4. Beneficiary address: 19/F, 1111 King’s Road, Taikoo Shing, Hong Kong
5. Bank account number and address:

Currency	Tahoe Life bank account number	Swift Code (Local transfer is not applicable)
HKD	5932100118	DSBAHKHH
	Beneficiary bank name: Dah Sing Bank Limited
	Address: No.19 Des Voeux Road Central, Hong Kong
USD	7439000072	DSBAHKHH
	Intermediary bank name: Bank of New York Mellon, New York Intermediary bank account: 021000018	Intermediary bank Swift Code: IRVTUS3N
	Beneficiary bank name: Dah Sing Bank Limited
	Address: Shop No. G7, G7A & G8, Ground Floor, Dah Sing Financial Centre, 248 Queen’s Road East, Wan Chai, Hong Kong
CNY	7438200428	CNAP No.: 989584004009 Swift Code：DSBAHKHH
	Beneficiary bank name: 大新銀行有限公司皇后大道東分行 (Beneficiary bank name is available in Chinese only)
	Address: Shop No. G7, G7A & G8, Ground Floor, Dah Sing Financial Centre, 248 Queen’s Road East, Wan Chai, Hong Kong

Notes:

• All related bank charges are payable by policyowner. Bank charges by both sides and other related fees will be deducted from the payment. For details, please refer to your remitter’s bank.
• After the telegraphic transfer is done, a copy of the receipt should be sent to our company by fax (852) 2854 9806 or email to cs@tahoelife.com.hk.

 

FASTER PAYMENT SYSTEM (FPS)

You can make payments for renewal premium and levy by scanning the FPS QR code on premium notice by the scanner built-in in the FPS mobile application. As every FPS QR code is unique by linking up to individual policy number, please input amount in HKD for premium payment. For details of exchange rate, please refer to our company website  www.tahoelife.com.hk/tl/en/customer_supports/exchange_rates or contact our Customer Service Hotline.

 Notes :

• FPS transaction amount of each Internet Banking Account is subject to a daily limit.  The daily transaction limit may be different for different accounts or depending on their set up.
• Not applicable for loan repayment and paying lump sum investment / unscheduled contribution.
• It takes at least three working days to process using this payment method. 

 

JETCO ATM

By using any one Hong Kong JETCO ATM card, you can use the function “Bill Payment” to settle premium, levy or other policy fees at any one Hong Kong JETCO ATM. Please refer to the following instructions:

select “Bill Payment”
select “Merchant code”	9123
Input Bill Type	01 – Premium
Input Bill Number / Customer Number	10-digit numeric policy number
Input payment amount in HKD
Submit

Notes :

• Not applicable for loan repayment and paying lump sum investment / unscheduled contribution.
• It takes at least three working days to process using this payment method.

 

PAY AT BANK OF CHINA (HONG KONG) LIMITED “BOCHK”

You can make payments for premium, levy or other policy fees in person at any BOCHK branch over the counter by cash¹, bank account transfer, local cheque²,  local cashier order / bank draft³. Please write down the policy number and name of policyowner on the back page of the advice and return the advice and cheque copy (if any) to Tahoe Life.

HKD Account	01287520304722
USD Account	01287520304735
RMB Account	01287520304748

 

Notes :

• Please write down the policy number and name of policyowner on the back page of the advice and return the advice and cheque copy (if any) to our company by fax (852) 2854 9806 or email to cs@tahoelife.com.hk.  
• Our company reserve the right to obtain original advice.
• If it is a third party payment (i.e. the payor / purchaser is NOT policyowner / assignee / insured / beneficiary), please provide the “Premium Payment Declaration Form” duly signed and filled by the policyowner and the payer at the same time.
• All related bank charges (if any) are payable by policyowner. Bank charges by both sides (if any) and other related fees (if any) will be deducted from the payment. For details, please refer to your remitter’s bank.

Remarks:

1. For BOCHK cash payment, please provide the “Premium Payment Declaration Form” duly signed and filled by the policyowner and the payer at the same time.
2. Only crossed cheque made payable to "Tahoe Life Insurance Company Limited" will be accepted.
3. If the payment is settled by local cashier order / bank draft, relevant supporting documents for the source of funds must be provided (e.g. Bank receipt or bank endorsement on the back of the cashier order / bank draft showing the name of the purchaser of the cashier order / bank draft to confirm that the cashier order / bank draft was issued via the bank account of the policyowner / assignee / insured / beneficiary).

 

The following payment methods are only applicable for the policy number with 10-digit numeric number and the policyowner holding a BOCHK account. There are not applicable for loan repayment and  paying lump sum investment / unscheduled contribution . It takes at least three working days to process.

 

BOCHK INTERNET BANKING

You can make payments for premium and levy to Tahoe Life account through BOCHK internet banking. The daily transaction limit may be different for different accounts depending on their set up. Please contact BOCHK for details. Please click here to download “BOCHK Bill Payment” user guide: 

login Internet Banking
Internet Banking user ID, password and verification code
select “Bill Payment”
select “Pay New Bill”
Merchant Category	Insurance Or Pension Service
Merchant Name	Tahoe Life Insurance Company Limited
Bill Type	Paid by bank account: 01-Premium(HKD)(A); 02-Premium(USD)(A); 03-Premium(CNY)(A) Paid by credit card: 01-Premium (C)
Bill Number	10-digit numeric policy number
input Payment Amount and select withdrawal account
select Transfer Date
Submit
input Transaction Confirmation Code	Please input the above number of “Policy number” which are underlined in RED into the Mobile Token to generate a 6-digt Transaction Confirmation Code)
Confirm

Notes:

• All related bank charges (if any) are payable by policyowner. Bank charges of both sides (if any) and other related fees (if any) will be deducted from the payment. For details, please refer to your remitter’s bank.
• Only applicable for the policy number with 10-digit numeric number and the policyowner holding a BOCHK account.
• Not applicable for loan repayment and paying lump sum investment / unscheduled contribution.
• It takes at least three working days to process using this payment method.

 

BOCHK MOBILE APPLICATION

You can make payments for premium and levy to Tahoe Life account through BOCHK Mobile Application. 

login BOCHK Mobile Application
Internet Banking user ID, password and verification code
select “Bill Payment”
select “Pay New Bill”
Merchant Category	Insurance Or Pension Service
Merchant Name	Tahoe Life Insurance Company Limited
Bill Type	By bank account: 01-Premium(HKD); 02-Premium(USD); 03-Premium(CNY) By credit card: 01-Premium
Bill Number	10-digit numeric policy number
input Payment Amount and select withdrawal account
select Transfer Date
press Agree and Continue
enter Internet Bank Password for authentication

Notes:

• All related bank charges (if any) are payable by policyowner. Bank charges of both sides (if any) and other related fees (if any) will be deducted from the payment. For details, please refer to your remitter’s bank.
• Only applicable for the policy number with 10-digit numeric number and the policyowner holding a BOCHK account.
• Not applicable for loan repayment and paying lump sum investment / unscheduled contribution.
• It takes at least three working days to process using this payment method.

 

 

BOCHK “CHEQUE DEPOSIT MACHINE”

You can make payments for premium, levy or other policy fees by HKD, USD or CNY cheque through BOCHK cheque deposit machine.

Select “Start”
select Service	Bill Payment Service
Category	Insurance/ Pension
select Merchant (in Merchant list P.3)	Tahoe Life Insurance Company Limited
Bill Type	01-Premium(HKD); 02-Premium(USD); 03-Premium(CNY)
Payment Reference	10-digit numeric policy number
Amount	Amount Payable
enter Telephone Number (Optional)
insert cheque(s)
collect the printed advice with cheque image after transaction is completed

Notes:

• Only crossed cheque made payable to "Tahoe Life Insurance Company Limited" will be accepted. Please write down the policy number, name of the policyowner and contact phone number on the back page of the cheque.
• Each cheque can be used to pay for one policy only.
• If the cheque payment cannot be processed, you may suffer loss because of overdue premium.
• Policyowner should collect the advice and write down the policy number & name of policyowner on the back page of the advice. Together with the advice, the cheque copy should be returned to our company by fax (852) 2854 9806 or email to cs@tahoelife.com.hk.  
• Our company reserve the right to obtain original advice.