Complaint Handling Procedure

Customer Supports

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Complaint Handling Procedure - Highlights for Customers’ Reference

Tahoe Life Insurance Company Limited (“The Company” or “We”) has set up internal guidelines and procedures to ensure customers are treated fairly in the course of complaint handling. Such internal guidelines and procedures also serve as a protocol for handling customer complaints to ensure that regulatory requirements and best business practice standards are met. The process helps us to decide fair resolution on complaints and response to customers in a timely manner.

In case customer has any comment towards the Company, please let us know your feedback by sending an email, fax or post to our Customer Service Department. Upon receipt of the feedback, we will carry out investigation and follow up with you.

We would keep proper record of all complaints in accordance with internal policy and regulatory requirements.