Complaint Handling Procedure

Living up to our corporate mission of serving our customers with sincerity and delivery lifelong benefits, Tahoe Life is committed to delivering caring services that meets the different needs of customers, and striving to bring our customers an even better experience through continuous improvement. You are welcome to share with us your experience on our service through the following channels:

We would contact you as soon as we received your feedback, or, if necessary, refer it to our Complaint Team. A written acknowledgement would be sent to you within three working days once our Complaint Team had received the relevant information of your case. Generally, our Complaint Team would complete the investigation of your case and provide an official reply in writing within 30 days. When we need to take more time for investigation, an interim reply in writing will be arranged to provide you an update on the case status and reply deadline. 

If you are still not satisfied with the investigation result and our reply, you may contact the following organisations for further assistance. We would fully cooperate in response to their enquiries and requests related to your case.

Insurance Authority (accept complaints against insurer and licensed insurance intermediary(ies)) 

 The Insurance Complaints Bureau (accept complaints related to claim or non-claim monetary dispute)